Neuclon for Customer Care Agents
Every call starts with a search: which order, which promise, who spoke to them last. You spend more time finding the answer than giving it, and the customer can hear it.
Neuclon gives customer care agents one place to see the work, ask for answers in plain words and act, on your own data, within the permissions IT sets. It is part of Customer 360.
What changes for a customer care agent
Questions you can ask on day one
- When will order 4415 ship, and has the customer been told?
- What did we promise Kestrel Forge in the last email?
- List my cases waiting on someone else.
Answers are computed from your records, with the rows behind them. Change the tool the same way: describe what you need.
What customer care agents ask us
Do I need training to use it?
If you can describe what you need in a sentence, you can use it. Most people learn the screens in an afternoon.
Can it see my email?
Only if your company connects Microsoft 365 or Google Workspace and you sign in. It logs emails with the customers in your records, nothing else.
Try it with your own work
Free for 30 days, with sample data you can replace with yours. Or let us show you on your own data.