Customer health, support and incidents for SaaS companies

Know which accounts are at risk, resolve tickets faster, communicate incidents clearly and feed what customers ask for into the roadmap.

Start free with Customer health Try the demo Book a walkthrough

One click opens a free 30-day workspace with Customer health and sample data. No credit card.

What gets in the way today

The work between the systems

Churn risk is spotted at renewal, too late.
Support tickets and incidents are tracked in different tools from customer health.
Customer requests never reach the roadmap in a usable form.

How Neuclon handles it

Built for this, changed by your team

Neuclon connects customer health, support tickets, the incident log and the product roadmap. It flags accounts with falling usage and open escalations, tickets breaching their SLA and incidents without a customer update, and the agent drafts the customer communication.

See it work

Try Customer health with sample data

Filter by what needs attention, switch to the board, open a record to see what its agent would do. The walkthrough shows the same tool being built and run.

Try it: Customer healthInteractive demo · sample data

The apps

What you get

Template · Software & SaaSCustomer healthAccounts with ARR, health score, usage, renewal date and CSM actions.Template · Software & SaaSSupport ticketsCustomer tickets with priority, SLA, assignee and resolution.Template · Software & SaaSIncident logProduction incidents with severity, impact, timeline and postmortem actions.Template · Software & SaaSProduct roadmapFeatures from idea to release with impact, effort, owner and target quarter.

A day with Neuclon

How the day goes

MonTwo accounts dropped to red: usage down and an open escalation.
11:00A P1 incident: the customer update is drafted and the status is logged.
WedTickets near their SLA are surfaced to the support lead.
FriTop requests from at-risk accounts are summarised for the roadmap review.

An illustrative day. Your rules, people and systems set the details.

Prove it in 30 days

What to measure

Net revenue retention
Tickets resolved within SLA
Time to first incident update
Red accounts with an owner action

Pick one of these, agree the baseline on day one, and measure it after 30 days on your own data. How the 30-day Sprint works.

Questions

Frequently asked

Can it read our support tool?

Yes, through its API or webhooks: each ticket can become a record that Neuclon flags and follows up.

Can we start from our own spreadsheets?

Yes. Import Excel or CSV and Neuclon maps the columns to the fields, or attach the sheet when you ask for the tool and it is designed around it.

Can we change it ourselves?

Yes. Ask in plain words, for example “add a downtime reason field” or “flag anything open more than 7 days”. Every version is kept.

How long does it take to start?

Minutes for the trial: it opens with sample data you can replace. A 30-day Sprint proves one improvement on your own data.

Start with this in your own workspace

Free for 30 days. It opens with sample data you can replace with yours, and every Business feature is included.

Start free with Customer health Book a walkthrough