Template · eCommerce
Customer service tickets for ecommerce
Customer emails and chats with order, issue, priority and resolution.
One click opens a free 30-day workspace with this template and sample data. Change anything by asking.
Interactive demo and walkthrough
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Try it: Customer service ticketsInteractive demo · sample data
Inside
What it does
Customer emails and chats with order, issue, priority and resolution.
- Tracks
- Ticket, Customer email, Order number, Issue, Opened, Agent, Priority, Status
- Flags automatically
- Open 2+ days when Opened is more than 2 days ago and Status is not Solved
- High priority when Priority is High and Status is not Solved
- Solved when Status is Solved
- Actions and automations
- Send email: Email the customer email.
- Create a one-page summary: A short Word summary of this ticket for a meeting or a hand-over.
- Views and charts
- A table, a board and charts you add by asking
- Its agent
- Watches every ticket for the flags above, drafts the follow-up and waits for approval, at the autonomy level you choose.
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Questions
Frequently asked
Can we start from our own spreadsheets?
Yes. Import Excel or CSV and Neuclon maps the columns to the fields, or attach the sheet when you ask for the tool and it is designed around it.
Can we change it ourselves?
Yes. Ask in plain words, for example “add a downtime reason field” or “flag anything open more than 7 days”. Every version is kept.
How long does it take to start?
Minutes for the trial: it opens with sample data you can replace. A 30-day Sprint proves one improvement on your own data.
Start with this in your own workspace
Free for 30 days. It opens with sample data you can replace with yours, and every Business feature is included.