Template · Hospitality & Tourism
Guest feedback for hospitality & tourism
Reviews and complaints with category, score, response and recovery.
One click opens a free 30-day workspace with this template and sample data. Change anything by asking.
Interactive demo and walkthrough
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Try it: Guest feedbackInteractive demo · sample data
Inside
What it does
Reviews and complaints with category, score, response and recovery.
- Tracks
- Feedback, Source, Category, Score (1-5), Received, Owner, Response sent, Status
- Flags automatically
- Low score when Score (1-5) is under 3 and Status is not Resolved
- No response in 2 days when Received is more than 2 days ago and Response sent is unchecked
- Resolved when Status is Resolved
- Actions and automations
- Create a one-page summary: A short Word summary of this feedback for a meeting or a hand-over.
- Views and charts
- A table, a board and charts you add by asking
- Its agent
- Watches every feedback for the flags above, drafts the follow-up and waits for approval, at the autonomy level you choose.
More for hospitality & tourism
Related apps and templates
Template · Hospitality & TourismGroup bookingsGroup and event bookings with room blocks, pickup, contracts and cut-off dates.Template · Hospitality & TourismMaintenance work ordersRoom and property issues with priority, out-of-order rooms and completion.Template · Hospitality & TourismRate and occupancy reviewNightly or weekly rate decisions with occupancy, ADR, RevPAR and pickup.Template · Hospitality & TourismEvent and banquet ordersWeddings, meetings and banquets with BEO, headcount, menu and deposit.Template · Hospitality & TourismDaily housekeeping boardRooms with status, attendant and inspection for the day.Template · Hospitality & TourismMenu costingDishes with food cost, price and margin.
Questions
Frequently asked
Can we start from our own spreadsheets?
Yes. Import Excel or CSV and Neuclon maps the columns to the fields, or attach the sheet when you ask for the tool and it is designed around it.
Can we change it ourselves?
Yes. Ask in plain words, for example “add a downtime reason field” or “flag anything open more than 7 days”. Every version is kept.
How long does it take to start?
Minutes for the trial: it opens with sample data you can replace. A 30-day Sprint proves one improvement on your own data.
Start with this in your own workspace
Free for 30 days. It opens with sample data you can replace with yours, and every Business feature is included.