Template · Software & Consulting
Support tickets for software & consulting
Customer questions and issues with priority, owner and response time.
One click opens a free 30-day workspace with this template and sample data. Change anything by asking.
Interactive demo and walkthrough
Try it now
Try it: Support ticketsInteractive demo · sample data
Inside
What it does
Customer questions and issues with priority, owner and response time.
- Tracks
- Ticket, Customer, Priority, Category, Opened, Owner, Status
- Flags automatically
- Urgent open when Priority is Urgent and Status is not Solved
- Open 2+ days when Opened is more than 2 days ago and Status is not Solved
- Solved when Status is Solved
- Actions and automations
- Create a one-page summary: A short Word summary of this ticket for a meeting or a hand-over.
- Views and charts
- A table, a board and charts you add by asking
- Its agent
- Watches every ticket for the flags above, drafts the follow-up and waits for approval, at the autonomy level you choose.
More for software & consulting
Related apps and templates
Template · Software & ConsultingSales pipelineDeals for your software and services, from first conversation to signed, with value, probability and next step.Template · Software & ConsultingDesign partnersEvery pilot customer with the success metric agreed on day one, progress by week, the result and whether it converted.Template · Software & ConsultingEngagementsConsulting and implementation work with scope, fee, hours, deliverables and the next milestone.Template · Software & ConsultingProduct roadmapFeatures from idea to shipped, with the customers and deals that are waiting on each one.Template · Software & ConsultingProposalsProposals sent with price, decision date, outcome and why you won or lost.Template · Software & ConsultingInvoicesInvoices for subscriptions and services, with due dates, reminders and what has been paid.
Questions
Frequently asked
Can we start from our own spreadsheets?
Yes. Import Excel or CSV and Neuclon maps the columns to the fields, or attach the sheet when you ask for the tool and it is designed around it.
Can we change it ourselves?
Yes. Ask in plain words, for example “add a downtime reason field” or “flag anything open more than 7 days”. Every version is kept.
How long does it take to start?
Minutes for the trial: it opens with sample data you can replace. A 30-day Sprint proves one improvement on your own data.
Start with this in your own workspace
Free for 30 days. It opens with sample data you can replace with yours, and every Business feature is included.