Template · Consumer Goods
Consumer complaints for consumer goods
Complaints by product and lot with type, response and trend.
One click opens a free 30-day workspace with this template and sample data. Change anything by asking.
Interactive demo and walkthrough
Try it now
Try it: Consumer complaintsInteractive demo · sample data
Inside
What it does
Complaints by product and lot with type, response and trend.
- Tracks
- Complaint, Product, Lot, Type, Received, Responded, Owner, Status
- Flags automatically
- Possible illness when Type is Illness and Status is not Closed
- Not responded in 2 days when Received is more than 2 days ago and Responded is unchecked
- Closed when Status is Closed
- Actions and automations
- Create a one-page summary: A short Word summary of this complaint for a meeting or a hand-over.
- Views and charts
- A table, a board and charts you add by asking
- Its agent
- Watches every complaint for the flags above, drafts the follow-up and waits for approval, at the autonomy level you choose.
More for consumer goods
Related apps and templates
Template · Consumer GoodsNew product launchesStage-gated launches with formulation, packaging, costing and retailer dates.Template · Consumer GoodsRetailer listingsListings by retailer with SKUs, distribution, trade spend and review dates.Template · Consumer GoodsDemand forecast reviewMonthly S&OP forecast by SKU with actuals, bias and inventory cover.Template · Consumer GoodsCo-packer quality holdsBatches on hold at co-packers with reason, disposition and release.Template · Consumer GoodsTrade promotionsRetailer promotions with mechanic, dates, spend and lift.Template · Consumer GoodsStage-gate projectsNew product projects through each gate with owner, launch date and business case.
Questions
Frequently asked
Can we start from our own spreadsheets?
Yes. Import Excel or CSV and Neuclon maps the columns to the fields, or attach the sheet when you ask for the tool and it is designed around it.
Can we change it ourselves?
Yes. Ask in plain words, for example “add a downtime reason field” or “flag anything open more than 7 days”. Every version is kept.
How long does it take to start?
Minutes for the trial: it opens with sample data you can replace. A 30-day Sprint proves one improvement on your own data.
Start with this in your own workspace
Free for 30 days. It opens with sample data you can replace with yours, and every Business feature is included.